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 FEEDBACK- OUTSOURCED CASES FROM WAIKATO HOSPITAL- QUESTIONNAIRES

STR AGREE

AGREE

DISAGREE

STR DISAG

The reason for the surgery was made clear to me

46

I was told about possible complications

46

The doctor told what was going to happen in surgery

46

I was happy with the way the doctor answered my questions

45

1

I was given all the information I needed prior to surgery

45

1

The doctor spent enough time with me at the hospital

42

4

The written instructions after surgery were clear and complete

41

4

1

I was happy with how the doctor cared for me at Braemar Hosp

45

1

I felt I could contact the doctor if I had any problems

44

2

I was given clear instructions about a follow up appointment

44

2

I am satisfied with my experience at Braemar Hospital

45

1

489

16

1

0

PERCENTAGE

96.64

3.16

0.2

0

WHAT YOU LIKED/DISLIKED ABOUT YOUR SURGERY EXPERIENCE 

"I felt reallly well cared for, thank you"

"Private room was nice. Doctors/nurses very helpful and supportive"

"How friendly and kind he was about my situation"

"Braemar and Dr Roman were brilliant, couldn't have had a better experience. Thank you"

"I realy liked how clear everything was made to me, all questions I had were always answered"

"I liked that everything was made very clear to me about what they were doing in the surgery 

and that Dr Roman made sure I understood everything that was going on"

"I liked everything about the whole thing. Everything was communicated great to me. 

Thank you for everything and making my life a lot better"

"Best experience. Thank you so so much. Supergrateful"

"Everyone was kind and caring"

"Everything was explained thoroughly and the entire staff made me feel comfortable and 

well informed. Post surgery has also been excellent and that’s credit to an excellent surgeon"

" I knew what was going to happen and Doctor was very helpful. Loved the nurses and Doctors 

help with anaesthesia"

"I had an excellent experience with Dr Roman and Braemar Hospital. I was made to feel comfortable 

and reassured thoughout the process. The process from beginning to follow up was smooth 

and couldn't have been easier. Would definitvely recommend Dr Roman and his team"

"was a great experience. Everything was well explained which helped keep me at ease. 

Amazing support with my baby and allowing a support person to stay and assist with baby"

" I was very well informed and felt that my wishes were heard". 

I felt respect and appreciated the teams support"

" From the doctor, nurses and even the food I felt well looked after. 

"I observed that the doctors felt comfortable in their environment at Braemar which gave 

more confidence in the procedure. Highly and strongly recommend Braemar as a place for surgery"

" I had the absolute best experience with Dr Roman and Team". 

"Every step along the way has truly been so low stress and I always knew if I needed" 

anything Dr Roman would get it sorted. I am beyond grateful"

" Great experience. Thank you"

" Mr Roman was amazing and thourough. The care after surgery at Braemar was outstanding"

and I am overall very happy"

" Food wasn't options and overcooked. Missed a vein causing a blowout"

"It was thorough and the healing time is fast. My doctors were very understanding.  

Dr Roman is a very thorough doctor. I loved his work".

" Some nurses were great, others didn't really care"

" Well informed surgery. Well looked after before and after with full instructions.

Hospital was a very good experience for a first time ever surgery. Thank you".

" Well looked after and solved my issues. Thank you".

" Every person/doctor/nurse was amzing and I would encourage 

anyone to use Braemar and Dr Roman".

" I liked every part of it was a good experience".

"Everything went realyy well was the best hospital experience I've had".

"The clear communication regarding the procedure".

"The whole experience was amazing! Treatment before and after was excellent. 

Highly recommend".

" My Surgeon/Doctor was very attentive, kind and thorough. 

Very informative about what was happening and the next steps.

I had a wonderful experience during a difficult time. Extremely thankful!".

"Very kind and considerate Doctor".

"Described everything with lots of detail helped with my doubts and questions I had".

"was made comfortable and had all information provided very well looked after".

"I liked how I was treated as a person and how they cared for me well".

"The surgery experience was fantastic. I felt extremely looked after including after care".

"Wonderful knowing the surgery was going to happen and getting to speak to the surgeon who

would be operating beforehand. Excellent care, amazing facilities and smooth process".

"Everything was perfect, loved the service from front desk to doctor's office".

"Everything was really good and communicated super clearly".

"I liked how everything went really well, because of the lovely staff, they were so caring and kind

hearted. Will never forget my experience at Braemar. Thanks".

" Great experience. Thank you".